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IGSendMail
United States
Here are answers to frequently asked questions about reaching our support team and getting help with IGSendMail.
Our email support is available 24/7, with responses typically within 24 hours. Live chat support is available Monday through Friday, 9am-6pm EST. Priority support customers receive faster response times.
General inquiries are typically answered within 24-48 hours. Support tickets for existing customers receive priority handling, with most issues resolved within 24 hours. Critical issues are addressed immediately.
For technical issues, please include your account email, a detailed description of the problem, any error messages, and steps to reproduce the issue. Screenshots are always helpful for faster resolution.
Yes! For sales inquiries and demos, select "General Inquiry" in the form above and mention you'd like to schedule a demo. Our team will reach out to arrange a personalized walkthrough of our platform.
Many questions can be answered instantly through our self-service resources. Check these helpful pages before submitting a ticket.
For critical issues affecting your email campaigns or account access, mark your support ticket as "High" priority and include "URGENT" in your subject line. Our team monitors high-priority tickets around the clock.
Email: support@igsendmail.com